The co-pilot and I have recently moved out of our borrowed palacial mansion and into an new "little house of our own" (albiet rented - we are not daft enough to buy in Dubai at the moment). we completed the move last weekend and the new landlord is a sound fella (a rarity in these times) and he kept the DEWA and Du servces connected while we moved in.
Now I have been following with amused interst the Grumpy Goats on going saga with Itisalot and his efforts, in vain to date, to persuade them that as a ISP they have just two functions (1) to provide internet and (2) collect payment for said service. And in summary it would appear itisalot are only able to master the second part of that equation.
In our old appartment (prison Cell Block Wakka) we had completely failed to enjoy any of Itisalots services as they did not have cables in our area yet. So, with the move to the Arbian Ranches we were looking forward to never having to deal with itisalot again as we would be switching (through no choice of ours) to the otehr monopoly - Du (oh the joys of the free market competition in the Sand Pit). This will be brilliant we thought; fast internet, cable TV and not a hint of Itisalot's incompetence.
Yesterday therefore co-pilot met up with the The Landlord and went down to Du to arraneg for his account to be cancelled and ours to be set up and thereby effect a "seemless and painless transition of power"......or so we thought!!
The Co-pilot and The Landlord explain the situation and requested the disconnetion and setting up of our account.
"No problem" replied the (suprisingly) helpful assistant.....[click click clicked click]....."there you go Mr Landlord your account has been cancelled and your internet will be disconnected within 24 hours"
all don't remotely, efficiently, and without undue hinderance or hassle.
And then she turns to the co-pilot [click click clickty click) "and there you go madam you have been scheduled for reconnection"
Co-pilot "scheduled? Do it will follow on as soon as the Landlord is disconnected"
Assistant: "Pardon me"
Co-pilot: "you said scheduled, does that mean it will be straight after"
Assitant: "Oh no, your request has to go to an engineer.....who will schedule an appointment.....to come to your premises to make the connection"
Co-pilot: "erm..why can't it be done remotely like the disconnection?"
Assistant: "becasue it is the companies system of course"
Co-pilot "why?"
Assistant: "well, because they need to check the lines and make the connect"
Co-pilot: "but why, we know it works, you havejus tdisconnect The Landlord from the same line"
Assitant: "yes I know, but its the company system, what can I do"
Co-pilot [realising she is fighting a loosing battle]: "Groan.....so how long will that take?"
Assistant: "Oh I'll schedule you for the next available slot......which is......[click click clickedy click] 29 September"
Co-pilot: "WHAT!! That's over four weeks away!!"
Assitant: "Well yes, it is a long time away, but the Engineers are all busy"
Co-pilot: "What with, checking lines unnecessarily?"
24 hours to disconnect.......672 hours to connect!! Don't you just love high technology!! My brother can work on a server in Frankfurt while sat in London, and get can turn it off and on again at will. But the dears at Du need a man to come a month later to check it manually.
So it is that the YBOD family will be off air for the next 28 days while we await an Engineer coming out to check a line we all already know works fine.........I love living in the sandpit.
NOT.
1 comment:
The Goat to the Telco: "If I ran my business in the manner in which you run yours, I'd be out of business within minutes. As indeed would you, were you not a government-protected monopoly."
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